BOOKING TERMS AND CONDITIONS – Tour Only

BOOKING TERMS AND CONDITIONS – TOUR ONLY (ENQUIRE FOR PACKAGES)

All monies received by Serenity Scotland Ltd, including tour only and package payments, are deposited in a protected Bank of Scotland client’s bank account in accordance with The Package Travel and Linked Travel Arrangements Regulations 2018. In case of Serenity Scotland Ltd insolvency all monies deposited for holidays not yet completed will be refunded in full.

Serenity Scotland Ltd is not responsible for you or your clients’ personal property and strongly advises travel and cancellation insurance. For competitive quotes for travel and cancellation insurance cover try: Squaremouth.

Disabilities: Please let us know of any disabilities that you or your client may have so that we can arrange for their tour / package to be as comfortable as possible. Also let us know if they have any allergies or special dietary requirements.

Payment:

Payment is by invoice sent by email which can be paid on the invoice directly by debit/ credit/ AMEX card through third party secure payment processing. We do not have access to your credit card details.

The deposit is calculated as 20% of the total amount payable at time of booking. Once the deposit is received you shall receive a receipt from the payment processing provider.

Payment of the balance is due one month before the tour commences. Once the remainder is received you shall receive a receipt from from the payment processing provider.

The invoices marked paid will detail the itinerary number which relates to the agreed itinerary and together serve as a contract between Serenity Scotland Ltd and you as the client

 

 

Liability

Serenity Scotland Ltd do not accept liability for all suppliers, local excursions &/ or services. Some components declared in the issued itinerary are directly operated by us. There is no overseas booking office. We do not sell excursions added to our tours. Serenity Scotland Ltd does not accept liability for all suppliers, local excursions &/ or services. Some components declared in the issued itinerary are directly operated by us. Serenity Scotland Ltd does not accept liability for your luggage while on tour while in transit nor at the accommodation nor in-between.

Serenity Scotland Ltd (company number SC 460598)

trading since 2003, a 2026 member of the Scottish Destination Management Association (SDMA), and the Scottish Independent Tour Operators Association (SITOA)